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Returned online purchases are eligible for store credit or exchange only and must be requested within 14 days of delivery.  All return/exchange requests must be pre-approved


For all returns and exchanges, please contact us at:


Final sale items, hemmed/altered items, worn or used items, and custom orders are not eligible for store credit, refund or exchange.  

Returns & exchanges must meet the following criteria:

  • Item must be in new, unworn, unwashed, un-altered (pre-shipped) condition
  • Original tags must be attached 
  • Shoes must be in original box with original packaging and tags attached

Please note that we are NOT able to accept returns on worn, altered, or otherwise “used” items. We are not responsible for return shipping costs or for compensation of items lost or damaged in return shipping.

Exchanges may be available while supplies last. Please contact us before returning any item to determine if we can process an exchange. Exchanges must meet the same criteria as returns, listed above. 

Store credit is issued for original purchase amount (excluding shipping) on a Jane Motorcycle Virtual gift card and does not expire. 



Purchases: Please allow up to 3-5 business days for processing your online and/ or phone purchase(s). We currently accept payment via Credit Card, PayPal, Apple Pay, and Affirm.

We offer Affirm as one of several payment options at online checkout.  Affirm offers customizable, transparent, and secure payment terms that fit your budget and preferences.  Please read more about Affirm here:

Tax: Sales tax will be charged to all purchases shipped within New York at the local sales tax rate.

Privacy: Jane motorcycles values customer privacy. We will never share any of our customers' names or personal information.  

 Sale/ Clearance/ Final Sale Items: Sale, clearance, and/ or final sale items are are not eligible for return, exchange, or refund.  


Shipping Within the United States: Domestic purchases ship via USPS, UPS, and include tracking & insurance.

Shipping Outside the United States: International purchases ship via USPS DHL, USPS Priority Mail, or UPS/ . Please note that USPS Priority Mail includes tracking and insurance up to $99. Higher insurance coverage is available for an additional fee. We will email tracking information within 24 hours of shipment.  

Notice to International Customers: We cannot guarantee delivery dates, since delivery time varies drastically by destination. We are not responsible for customs fees or delivery delays or fees incurred by customs holds.  


Damage or Defective Items:

If you receive an item that does not meet our quality standards, we are committed to making it right. Please reach out to us at


Order cancelations will occur for online purchases that are flagged as potentially fraudulent.  If an order is canceled by us for any reason, we will email promptly to explain why your order was canceled.  

Order cancelations cannot be made once your order has been placed.  


Shipping a Return/Exchange item

To return your product upon approval, you should mail your product to:

JANE Motorcycles ATTN: Returns

396 Wythe Ave.

Brooklyn, NY 11249

Domestic customers are responsible for paying ship costs for returning your item to our store. Shipping costs are non-refundable. International customers are responsible for ship costs in both directions.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.